ITS Tickets
Office 365
Gaiter Dollars
Gaiter Dollars
Office 365
ITS Tickets

Using the Cisco AnyConnect VPN Client on MacOS

VPN (virtual private network) is a service hosted by Bishops and used to connect to the BU Network OFF-campus. This is typically only necessary when a user needs to access network drives, remote terminal servers, or remote desktop from OFF-campus.

  1. How to request VPN
  2. How to download
  3. How to install
  4. How to use
  5. How to mount the network drives
  6. How to access the network drives

1. How to request VPN access:

Step 1:

In order to get VPN access, your manager must first place a ‘VPN Setup/Config’ Service Request through the Octopus system. To place an Octopus request, please, visit:

2. How to download the Cisco AnyConnect VPN Client:

Step 2.1:


Step 2.2:

Log in with your Bishop’s credentials.

If login fails, you may have entered the wrong password or your account does not have VPN access.

To request VPN access, refer to the “How to request VPN access” section.

Step 2.3:

Select Download for macOS.

Step 2.4:

Select Open with to start the installation right away.

Select Save file if you would prefer to install the software later.

3. How to install the Cisco AnyConnect VPN Client:

Step 3.1:

Open the downloaded file.

The downloaded file should pop up in a new window after the download completes. If the pop up does not appear, you can locate the file on your desktop in the mounted drive titled “AnyConnect VPN…”

Step 3.2:

Follow the installer’s instruction.

It should be fine to keep clicking “Continue” to get through the install process…

Step 3.3:

Select “Continue”.

Step 3.4:

Select “Agree”.

Step 3.5:


Step 3.6:

If prompted, enter your Mac’s credentials to allow the installation to proceed.

Your Cisco AnyConnect VPN is now installed on your computer.

4. How to use the Cisco AnyConnect VPN Client:

Step 4.1:

To open the VPN program Select the ‘Cisco AnyConnect…’ program in your Applications

Step 4.2:

You should see a window appear which will ask for a server name. It may already be filled in, otherwise enter “” and click “Connect”. You should not have to renter this address again the next time you use the VPN, instead, it may already say “vpn” (this is OK).

Step 4.3:

Enter your BU username and password when prompted to log on. If entered correctly you should see a “Connected” message appear, and the Cisco AnyConnect icon in the System tray change to look like it is “locked”.

This means you are connected to the VPN and can access the network as if you were on campus.

Cisco AnyConnect VPN is now connected.

5. How to mount the network drives:

Step 5.1:

In the ‘GO’ tab of ‘Finder’ select “Connect to Server”.

Step 5.2:

Connect to ‘smb://’.

NOTE: If you have upgraded to Big Sur, you might need to add /COMMON at the end of this address to mount the J:/Drive.

Step 5.3:

Enter your Bishops credentials.

Step 5.4:

Select the desired folder you wish to access

Step 5.5:

In order to keep a point of access to the desired network drive folder, you will need to add it to your desktop for quick access.

NOTE: If you do not create a point of access to the desired network folder you will need to go through steps 5.1 to 5.4 every time you need to access a network drive folder.

Drag the desired sub-folder while holding down the ‘COMMAND’ and ‘OPTION’ button.

NOTE: If you see a green ‘+’ next to the folder you are dragging to your desktop it means you are trying to copy the folder instead of creating a point of access. Make sure you see a black arrow instead of a green ‘+’ when dragging your folder to the desktop as most network folders will be too big to copy to your desktop.

You can only drag folders to your desktop. If you are getting an error message when attempting to create an access point on your desktop you might be trying to drag a root folder. Root folders can be differentiated from the normal folders by the little symbols on their icons. Make sure you select the folders that are inside the root folders. These will be a solid color without any symbols on them.

This is what a root folder looks like:

This is what a normal folder, one that you can drag to your desktop and create an access point to, looks like:

6. How to access the network drives

Step 1:

Once your drives are mounted and you have selected at least one point of access for a folder in your directory you can view all your network drives. To do this make sure that you have properly followed step 5, then open finder.

Step 2:

Once finder is open navigate to the “locations” folders, and select the folder.

Step 3:

Here you should see the points of access that you have added as well as all other network drives, in this example I have only added the COMMON folder.