Need to add a shared mailbox to your own inbox? This tutorial will show you how to add one (and remove it later) so that you can access your other mailboxes easily.
Please note that you may only add a shared mailbox that your manager has requested access on your behalf through ITS.
Using the Outlook web app
There are two ways you can add a shared mailbox using the web app! Deciding which way to use is based on your preference.
Option #1: Adding the mailbox as a folder
Step 1:
a) Head to the web app
b) Right click on “Folder”
c) Select “Add shared folder”
Step 2:
Type in the email/mailbox
Please note if you receive an error message, like the one on the right, it means you do not have access to that mailbox, or have limited access (such as the right to send and/or receive). Please contact your department manager for access, or full access.
Step 3:
You will now see the mailbox as a folder!
Option #2:
For those who have many folders already, or prefer to have their mailboxes in separate windows/tabs, there’s an option for you! We all have our preferences!
Step 1:
a) Head to the web app
b) Click on your name in the upper right corner
c) Click on “Open another mailbox”
Step 2:
Add the email and click “Open”
Step 3:
The mailbox will open in another tab where the inbox is separated from your own
Please note that if you choose option 2 you must follow this procedure every time you would like to access the mailbox.
Using the Outlook Desktop app on Windows:
Step 1:
Any shared mailboxes that you have been given permission to access will appear in your Outlook on the left. Simply click them to see their folders.
Using the Outlook Desktop app on MacOS:
Step 1:
a) Go to “File”
b) Select “Open”
c)Select “Other user’s folder”
Step 2:
d) Add the mailbox you need by searching for the account name or the full email
e) Click on “Open”
The mailbox will be added with the type of access you have been permitted
Using the Outlook Mobile app on iOS (iPhone/iPad):
To add a shared Bishop’s shared mailbox to your Outlook app, you must have your own Bishop’s email account connected in the Outlook app as well.
Step 1:
Navigate to the settings of your Outlook app and tap the “Add Mail Account” button.
Step 2:
Tap the “Add Shared Mailbox” button.
Step 3:
Enter the address of the shared mailbox that you want to add and tap “Add Shared Mailbox”.
Step 4:
Done! You can now see your shared mailbox in your list of accounts.
Using the Outlook Mobile app on Android:
To add a shared Bishop’s shared mailbox to your Outlook app, you must have your own Bishop’s email account connected in the Outlook app as well.
Step 1:
Open your inbox menu from the Outlook app.
Step 2:
Tap the “Add Account” button.
Step 3:
Tap the Add a shared mailbox option.
Step 4:
Enter the address of the shared mailbox that you are trying to add and hit “Continue”.
Step 5:
Done! You should now see your shared mailbox on the left-hand side of your Outlook app.
