Welcome to the Bishop’s University support page for all things related to faculty members.
The IT Helpdesk is located on the main floor of the Library Learning Commons, to the left of circulation. Our services include walk-in computer and technology support, Bishop’s multimedia classroom & events support. Find the answers to all your IT related questions bellow:
Full-time faculty members are assigned an office, a workstation, and a phone.
When moving into a new office, the assigned workstation and phone follows you. Any IT equipment will be moved by ITS after an official office move request has been made by your chair person.
Full-time faculty members have access to an A3 license which provides access to all the web applications as well as the ability to download the Microsoft 365 applications on up to 5 PCs or Macs, 5 tablets, and 5 smartphones.
Contract faculty members are assigned a shared office, a shared workstation, and a shared phone.
When moving into a new office, the IT equipment does not follow you and stays in the current office.
Contract faculty members have access to an A1 license which provides access to all the Microsoft 365 web applications.
Learn more about using the O365 web apps
Should you have any questions or concerns about using the O365 web applications, please, contact the IT Helpdesk.
If you desire to purchase IT equipment with your Professional Development Funds (PDF) you will need to make an official “Purchasing Requests” on the Octopus Web Portal.
All PDF purchases of IT equipment are limited to the available selection found on the Octopus Portal and need to be pre-approved by ITS. It will not be possible to have a purchase made at a local store reimbursed with your PDF.
All PDF purchases are limited to one tablet, laptop, desktop, monitor, and printer every three years.
To learn more about the purchasing policy, refer to our Personal Computing Hardware & Software Purchasing and Suport Policy
Special requests will need to be pre-approved by ITS, your department Chair, or other authorities depending on the type of request.
Any purchases from departmental funds will need to be pre-approved by your department Chair. Ideally, these request should be made on the Octopus Web Portal by the department Chair.
Should you have any questions or concerns regarding departmental purchases, please, contact the IT Helpdesk:
Any IT equipment purchases from Research Grant funds will need to be pre-approved by the Research Office and ITS. A consultation with both department is required to proceed with this type of purchase.
Only IT equipment purchased through ITS will be approved. It will not be possible to have a purchase made elsewhere reimbursed with your Research Grant funds.
Should you have any questions or concerns regarding Research Grant IT purchases, please, contact the IT Helpdesk:
Bishop’s campus can easily accommodate multimedia events. To book the room that suits your event’s needs perfectly, make sure to consult ITS first.
We will be happy to find you the perfect room to host your academic event in and provide you with the necessary IT equipment and assistance to ensure your event runs smoothly.
Please, note that to ensure you get the best room, IT equipment, and support any event request should be made a minimum of 48h prior to the event and ideally at least one week in advance.
Contact us:
Interested in bringing a guest speaker to Bishop’s?
Here are a few things to keep in mind before inviting a guest speaker:
Contact us:
From the classroom workstation, your guest speaker will be able to connect to the internet and get access to any material they might require to present. Another option for them is to bring all their presentation material on an USB key. It is important to note that all classes’ workstation run Windows so any PowerPoint presentation made on any other operating system might display slightly differently.
Should your guest speaker prefer to use their own computer they will need to ensure that no internet connection is required for them to present.
ITS can provide dongles and clickers to accommodate the needs of your guest speaker, however, it is the responsibility of the faculty member to reserve the equipment in advance and to pick it up from the IT Helpdesk prior to the guest speaker’s visit.
Reserve your equipment today!Contact us:
While the IT Helpdesk is always happy to assist with any request you might have, please, note that the helpdesk@ubishops.ca email and Octopus Web Portal should only be used for technical issues and IT related requests.
Should you require assistance or have questions related to anything else, check the info below to learn more about which department to contact:
The Records Office can assist you with any questions related to using PowerCampus or MyBU. They will also be able to assist you with marks submissions and anything related to using a chair account.
When validating your Self-Service account for the 1st time, you will need to enter your person ID which is provided by the Records Office.
For any issues related to buildings, electrical matters, locks, clocks not working or showing the wrong time, as well as any furniture related issues, please, place a work order to B&G.
If you are experiencing issues with your personal Gaiter Dollars card such as a new balance not showing up or you require a reimbursement, please, contact Residences.
Bishop’s University ITS offers many different Audio-Visual services such as renting equipment and setting up online video conference meetings.
Faculty members can grant permission to their whole class for easier access to borrow IT equipment to all students in a Film or Multimedia class. Learn more below.
Bishops University offers two forms of equipment rental. The first is renting individual items for pick up this includes camera, iPad, laptop, voice recorders and more. The second form is reserving equipment for events where the IT department will setup microphones and speakers at a location on campus ahead of time.
There is a fee when borrowing equipment that is intended for non-academic purposes. You can find out more on our Rental Charges page.
Faculty members can allow their students to borrow any of the IT equipment available for class purposes by emailing the IT Helpdesk at the start of the semester. Simply list your students’ name, the class’ name or code, and the end date when the permission should be revoked.
Learn more about our audio-visual services on our IT Services Offered page.
Learn more about our available IT equipment on our List of Equipment Available to Borrow page.
There are multiple meeting rooms on campus. These meeting rooms are generally equipped with a computer, a screen, and the option to connect your own laptop. You can book these rooms for meetings using Rooming’it, a web-based calendar application. You can find more information about each room by clicking on its respective link.
The IT Department at Bishop’s University offers online video conferencing through BlueJeans. Learn more on how to use the software, and how to book below. BlueJeans allows you to bring in a guest speaker through video conference or connect with large groups remotely.
While BlueJeans can be used for online classes, Microsoft Teams is best suited for this purpose.
Bluejeans Virtual Meetings @ Bishop’s
Synchronous Online Lectures with BlueJeans
Bishop’s University has computer labs equipped with specific software, secure printing, photocopying, and scanning. You can learn more about any of these topics in the following section.
Bishop’s University currently uses Xerox photocopiers, and a online system called Follow Me printing. The idea behind follow me printing is that the printer will only print your document if you are signed into the printer. This prevents users from seeing or collecting your documents before you arrive to the printer. This also means that you can print from any photocopier on campus or send a print job from home and recuperate it once on campus.
As faculty members, the funding for printing comes from your respective department. It is always best to contact your department when printing for something that is not related to courses or educational purposes. In the chance that you would like to print personal documents, you can follow the tutorial designed for the general public to print on Bishop’s printers here.
The xerox machines are equipped with ID scanning and book scanning to fulfill all your scanning needs.
How to Add a Printer:
How to Add a Printer on Windows 10
Adding a printer to a Mac computer
Printing, Photocopying, Scanning and Faxing:
Printing, Photocopying, & Scanning
How to Scan on a Xerox Photocopier
Scanning a Document Into a Searchable PDF
Book Copying on the Xerox Photocopiers
Faxing from the Xerox Photocopiers
Other:
Building a Job on the Xerox Photocopiers
Alternate Login to Xerox Copiers
In this section we cover all of our offered Educational Technologies such as multimedia classrooms and the equipment found in them. You will find below tutorials on how to use any of the equipment, on teaching online, and using software to make presenting easier.
The educational technologies are generally the same for every classroom except for a few rooms. These include laptop connections via VGA cable, or HDMI, classroom lighting and shades options, a BluRay player, a Windows workstation, and a document reader.
You can learn more about any of these topics by following the links below.
Teaching Online:
Synchronous Online Lectures with BlueJeans
Minimum Requirements to Teach Online
Classroom Related:
Multimedia Classroom Technology
Multimedia Classrooms – Displaying your laptop
Multimedia Classrooms – Lighting
Multimedia Classrooms – Showing a Movie
Multimedia Classrooms – Using the desktop
Multimedia Classrooms – Using the Document Camera
Ensemble video is an online video platform that helps capture, manage, and publish videos. You will find Ensemble tutorials below.
Creating Video Quizzes in Ensemble
Manually Adding Video Files to your Ensemble Library
Moodle is a powerful tool that allows you to assign a marker, make announcements to your whole class, assign readings, organize your weekly classes, and much more. ITS offers many tutorials about how to use Moodle and will be happy to assist with any questions that cannot be answered from the links below.
Grading:
Adding a Marker to Your Moodle Class
Grading and Providing Assignment Feedback in Moodle
Assignments / Discussions:
Adding a Question and Answer Forum on Moodle
Moodle Chat – Synchronous Text Based Communication
Creating Quizzes and Exams in Moodle
Files / View:
Collapsible Topics View in Moodle
This section is focused on how you can interact with the IT department. This section covers using BU equipment, how IT can help you, and how to report issues and use the services from IT.
As a new member of the Bishop’s Community you can learn all about the IT department and the various services offered.
The Visiting Scholar’s IT Guide
If you ever have any questions related to technology the IT department is the first place you should go.
Library Learning Commons – IT Services
You should report any technical issue through the Octopus Web Ticket system and the IT department will contact you back with updates and questions until the task has been resolved.
You should also place any service request through the Octopus Web Ticket system to ensure your request is addressed as soon as possible. Any request should be placed a minimum of 48 hours prior to the day of the event and ideally at least a week prior.
Work orders can also be placed to different departments if your needs are not IT related, learn more below.
As of February of 2020, Bishop’s University offers Office 365 (including all of Microsoft office applications such as Microsoft Word, Excel, Powerpoint, Teams, One Drive, Automate and much more) to all staff, faculty, and students. We encourage the Bishop’s community to take full advantage of the collaboration and communication abilities offered within many of the applications, such as the real-time collaboration offered through Word or real-time communication with Teams. You will be able to find answers to your questions about email here as well. Additionally, you can learn all kinds of features to make your workflow smoother, and troubleshoot problems using the guides linked.
In this section you will find all the information you need to know about Office 365’s apps and features.
Office 365 – Multi-factor Authentication
There are many unknown features that Outlook offers that you may have never guessed that you needed. There is much to learn form the many tutorial pages we have on Outlook, but getting on top of your email has never been easier with the resources we have provided you with below.
Distribution List:
Creating an email merge with Outlook, Word and Excel
Scheduling:
How to Schedule a Meeting – Outlook
Folders
Create a Smart Folder in Outlook
Contacts:
Outlook: Safe Senders & Block Lists
Exporting Contacts from Hotmail to Outlook
How to add a Signature on Mac, Windows and Webmail
Attaching Emails:
Outlook: How to attach an email Mac
Outlook: Attaching an Email on Windows
Redirecting:
Cleanup:
How to Create and Link an Outlook Data File
Outlook: Emptying Junk & Trash Folders
Outlook: How to Declutter Your Mailbox
Phishing / Spam:
Webmail.ubishops.ca or Webmail for short is the Outlook Web Application for Bishop’s University. Here you can access all your mail online regardless of where you are. Outlook Web Application is intended to provide you with an online version of Outlook when you cannot otherwise use outlook or would rather have a simple design rather than a complex one. Outlook Web application is incredibly useful for when you aren’t at your computer and need to reply to an email. You can learn more about Webmail using any of the links below.
Webmail: Missing Emails and Folders
In your office you may have a Cisco IP phone model 7841 or 3905. Here we have a few tutorials on how to set your ringtone, transfer calls, view missed calls and more.
| Model 3905 | Model 7841 |
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See the links below for information about how to configure your mobile device to access your Bishop’s email and calendars, as well as answers to general questions.
In the case that you find yourself needing to connect wirelessly to Bishop’s network you can learn how to do just that using the tutorials found below. WIZABU, our wireless internet connection works in all academic buildings and faculty offices.
Cyber security is a big priority at Bishop’s University. We want to ensure that your data is safe and secure. In this section we will teach you about how to change your password, what to do after you’ve changed your password, teach you some of our practices, and teach you about browsers and how they save your passwords.
To learn more about the best practices to ensure you create and keep a safe password check the link below.
Password Security Best Practices
Changing passwords is one of the best practices to keeping your account secure. Here we teach you how to change passwords and make sure that you change your password on all your devices to make sure it doesn’t cause any problems.
Using the links below you can find information on how to report a malicious email or malware. There are many scams that you could fall victim to, ITS recommends that you follow these practices to ensure that your data and information stays secure.
Here you will learn all about your browsers saved passwords and how to remove or change them.
Here you will find all other relevant information that may not have been covered in the other sections of this page.
FAQ or frequently asked questions is your one stop shop for all your related questions on that topic.
