Office 365 – Outlook

If you wish to use the Microsoft 365 Outlook app that is included when you install Office 365, you will need to set it up properly. This page will guide you through the proper settings to ensure you get the best out of Outlook 365.

Note: you will only be able to use the Outlook 365 app from a domain joined workstation on campus. If you need to use it from home on your personal computer, a VPN connection will be required.

  1. Setting Up Outlook 365
  2. Removing your Outlook profile

1. Setting up Outlook 365 for the 1st time

Note: If you have already setup Outlook 365 without following these steps, you will notice that some features, such as categories or additional mailboxes, are missing. To fix this, you will need to remove your Outlook profile and start the setup process as shown here.

To remove your Outlook profile Click Here.

  1. On Windows

1.1. Setting up Outlook 365 on Windows

Step 1:

1. Open Outlook 365 and enter your Bishop’s email address.
2. Click on “Advanced Settings” and check the “Let me setup my account manually” checkbox.
3. Click “Connect”


Step 2:

Choose “Exchange”


Step 3:

Enter your Bishop’s password and click “OK”.


Step 4:

Remove the check in the “Use Cached Exchange Mode…” box and click “Next”.


Step 5:

You have successfully setup Outlook 365, click “Done”.


If you see an error message when Outlook 365 opens on your personal computer, remember that you need to be connected to VPN in order to use the app from off-campus on a non-domain joined machine.
Learn how to access, install, and use Cisco AnyConnect VPN client here.



2. Removing your Outlook profile

If you have already setup Outlook without following the steps on this support page, you will notice that some features, such as categories or additional mailboxes, are missing. To fix this, you will need to remove your Outlook profile and start the setup process as shown here.

  1. On Windows

2.1. Removing your profile on Windows

Step 1:

Open “Control Panel”.


Step 2:

Select “Mail”.


Step 3:

Select “Show Profiles”.


Step 4:

Click on “Remove”.


Step 5:

Read carefully the warning message that pops up, when you are ready to remove the profile click “yes”.


You have now successfully removed your Outlook profile. The next time you start Outlook 365 you will be prompted to create a new Outlook profile. Simply call it “Outlook” and set up your Outlook 365 as shown here.


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