Tech Support Scams are scams claiming to be technical support services offering to clean out your computer. These attacks can have a serious financial impact on the user and can appear on any webpage, on Windows or Mac OS. As with most forms of digital attack, the best defense against these is being aware of them.
These scams will “contact” you through:
In either case these scams should be ignored as their claims are almost certainly false. If you are in doubt you can contact the ITS Helpdesk or check out our Malware removal page.
Please note: some pop-ups won’t allow you to simply close the window. In such cases you should be able to close them through the Windows Task Manager, or Activity Monitor if you’re using an Apple.
You can read more about these pop-up scams: here
The scammers use scare techniques to gain access to users’ computers. Common tactics include:
The scammer will most often get the user to install remote access software and then have the user provide them with login information. Once they’ve gained access to the system, a scammer will then display false evidence of malware or virus infections to the user to further cement their trust. The scammers will then proceed to “clean” the computer, using either legitimate or illegitimate software, and then disable important security features to allow for further attacks. Some will even go so far as to add insult to injury by then billing the unsuspecting user for the “service”.
We would encourage you to read the following link which is a recording of a full conversation with such a scammer: here