ITS Tickets
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ITS Tickets

Remote Support with TeamViewer

If you require IT support while working from home, ITS will contact you over the phone and assist you through TeamViewer. To receive support through TeamViewer, you will be required to download and run the QuickSupport application. This support page will guide you through the steps to install the QuickSupport application on different devices. Select […]

Accessing Network Drives on iOS

It is possible to access your Network Drives from your iPad by following these steps. If you are working from home, you will need to be connected to VPN first for these steps to work. NOTE: You can only connect to VPN if your manager has sent ITS an octopus request providing you with VPN […]

Using the Cisco AnyConnect VPN Client on iOS

VPN (virtual private network) is a service hosted by Bishops and used to connect to the BU Network OFF-campus. This is typically only necessary when a user needs to access network drives, remote terminal servers, or remote desktop from OFF-campus. How to request VPN How to download How to setup How to use Setting up […]

What to do after a passcode reset?

A forgotten passcode can be removed from any BU managed device, if needed. Once a passcode is removed from a BU managed device, the device can be opened with a click on the home button. The user should, therefore, go through a few setup steps to assure the device stays secured and works properly after […]

EDUROAM – Connecting on iOS

Eduroam provides researchers, teachers, and students easy and secure network access when visiting an institution other than their own. By connecting with Eduroam, you will be able to access the internet on campus by login in with your University’s credentials.

Text message VS iMessage

Text messages are sent through the cellular data services provider network. You are then charged accordingly to your phone plan. Most phones plans now include unlimited text messages, if this is not the case with your plan be careful as charges can mount quickly. iMessage is Apples own messaging service that is available on all iOS […]

iCloud Backups

Here is a quick tutorial on how to start an iCloud backup on your iPhone.

Email setup on iOS device

Follow the instructions below to configure your Bishop’s mail on your iOS device. You’ll find screenshots and instructions that may be helpful, but if you have any questions or problems don’t hesitate to contact the ITS Helpdesk in person on the first floor of the Library Learning Commons, by email at helpdesk@ubishops.ca, or by phone […]

WIZABU on iOS

Follow these steps to connect to the WIZABU network on iOS devices.