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ITS Tickets

How to Remove Mobile Devices using Webmail

If you are having issues with your account being locked having a mobile phone with an old password could be the reason that you are being locked out. In this case you should update your password on your phone. If you have lost the phone and wish to remove the access to your email this […]

What to do after a passcode reset?

A forgotten passcode can be removed from any BU managed device, if needed. Once a passcode is removed from a BU managed device, the device can be opened with a click on the home button. The user should, therefore, go through a few setup steps to assure the device stays secured and works properly after […]

Text message VS iMessage

Text messages are sent through the cellular data services provider network. You are then charged accordingly to your phone plan. Most phones plans now include unlimited text messages, if this is not the case with your plan be careful as charges can mount quickly. iMessage is Apples own messaging service that is available on all iOS […]

iCloud Backups

Here is a quick tutorial on how to start an iCloud backup on your iPhone.

Email setup on Android device

Follow the instructions below to configure your Bishop’s mail on your Android device. You’ll find screenshots just beside the instructions that may be helpful, but if you have any questions or problems don’t hesitate to contact the ITS Helpdesk in person on the first floor of the Library Learning Commons, by email at helpdesk@ubishops.ca, or […]

3G, 4G and Data Roaming

3G vs 4G 3G internet stands for “third generation” and is a standard used for mobile telecommunications technology. This is a feature that most phones and devices have built into them enabling broad-band speed internet accessed through the same radio towers that provide your phone service . There are lots of different varieties of 3G and […]

Email setup on iOS device

Follow the instructions below to configure your Bishop’s mail on your iOS device. You’ll find screenshots and instructions that may be helpful, but if you have any questions or problems don’t hesitate to contact the ITS Helpdesk in person on the first floor of the Library Learning Commons, by email at helpdesk@ubishops.ca, or by phone […]

WIZABU on Android

Follow these steps to connect to the WIZABU network on Android devices. *Note that the exact process may vary when using different Android devices Step 4:  Enter your Bishop’s username and password into the fields shown and click “Connect”. You should type just your username (not username@ubishops.ca). This is the same username and password that […]