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How to Change Your Password

This tutorial will show you how to reset your Bishop’s password from both on and off campus as well as with the Microsoft self-service tool. Remember, it is always important to follow our security practices when creating a password:
  • Passwords at BU must have at least 7 characters,
  • Must be a combination of at least 3 out of the following:
    1. Uppercase characters,
    2. Lowercase characters,
    3. Numbers
    4. Special characters.
  • You will not be able to change your password to a password that you have previously used at BU,
  • Your password cannot contain your name or username. (If there are at least 4 successive characters in your new password that are found in the same order in your username or name, the system will not accept your new password.)
Creating strong passwords is an essential part of maintaining good cyber hygiene. Be sure to use a unique password for each of your accounts. Reusing passwords makes your accounts more vulnerable to potential security threats. Finally, never share your credentials with anyone, this includes ITS. We will never ask you to share your password under any circumstances.

Important Note:

Your password is shared for all of the places that you use your Bishop’s username or email address to sign in. Changing your password through any of these 2 methods will change it for all of your BU services.

Once your password is changed, you will need to update it anywhere that you have saved it such as:

  • Your web browser
  • Any email apps on your devices
  • The saved login information for WIZABU
  1. On Campus
  2. Microsoft Self-Service
  3. Off-campus, on a BU laptop

1. On Campus

Step 1:

On a BU workstation, log in.

Then press ‘CTRL + ALT + DEL’

Step 2:

Select ‘Change Password’

You will now be required to enter your username, old password and new password.

Important Note:

Your password is shared for all of the places that you use your Bishop’s username or email address to sign in. Changing your password through any of these 3 methods will change it for all of your BU services.

Once your password is changed, you will need to update it anywhere that you have saved it such as:

  • Your web browser
  • Any email apps on your devices
  • The saved login information for WIZABU

2. Microsoft Self-Service Password Reset

Step 1:

Navigate to Office.com and click the “Sign In” button.

Then start signing in with your Bishop’s email address.

At the password page, click “Forgot my password”.

Step 2:

You will be asked to enter a series of character to confirm that you are not a robot.

IMPORTANT

If you have not setup your Multi-Factor Authentication, you will receive an error message and must contact ITS if you have forgotten your password.

Step 3:

Choose the method that wish you authenticate yourself with: Email code, text code, phone call, or one-time code.

Step 4: Follow the steps listed below for your preferred authentication method: Email code, text code, phone call, or one-time code.
Step 1:
Hit the “Email” button to have a code send to your recovery email.
Step 2:
Navigate to your recovery email inbox to find the 6-digit code.
Step 3:
Enter that code into the box.
Step 1:
Enter your phone number into the form.
Step 2:
Verify your text messages for a message from Microsoft containing the code.
Step 3:
Enter that code into the box.
Step 1:
Enter your phone number into the form.
Step 2:
Answer the phone call from Microsoft. It will ask you to press the # key to verify yourself.
Step 1:
Navigate to your Microsoft Authenticator app and retrieve the one-time code.
Step 2:
Enter it in the box.

Step 5:

After you have verified yourself through one of the four available methods, you will be able to change your password.

You will need to create a strong password with these requirements:

  • Passwords at BU must have at least 7 characters,
  • Should be a combination of at least 3 out of the following:
      1. Uppercase characters,
      2. Lowercase characters,
      3. Numbers
      4. Special characters.

Step 6:

You have now successfully changed your password! You are now able to sign into all of the Bishop’s applications such as Moodle and myBU as well as your Microsoft Office 365 account, giving you access to Teams, Outlook, and more.

You will also receive an email confirmation from Microsoft if you have setup a recovery email.

We strongly encourage you to do so.

Important Note:

Your password is shared for all of the places that you use your Bishop’s username or email address to sign in. Changing your password through any of these 3 methods will change it for all of your BU services.

Once your password is changed, you will need to update it anywhere that you have saved it such as:

  • Your web browser
  • Any email apps on your devices
  • The saved login information for WIZABU

3. Off-campus, using a BU laptop

NOTE: if you have already changed your password using the password change online form while off-campus, your old password will still be required to login to your BU laptop until it is brought back to campus.

To fix this, you will need to either change your password again using this method or bring your computer to campus and login with your new password to update the login credentials on your laptop so it can use your new password.

Until you do either of these, you will need to login on your BU laptop using your old password, while all the other BU services will be using your new password.

Step 1:

Connect to the VPN with your most recent password.

Step 2:

Press CTRL-ALT-DEL all at the same time on your keyboard and select “Change a password”

Step 3:

Enter your username, current password, your new password, and confirm the new password. Press ENTER or click the arrow to make the change.

Step 4:

Lock your computer by opening the Windows “Start” menu and selecting the “Lock” option.
Login to your laptop with your new password.

Important Note:

Your password is shared for all of the places that you use your Bishop’s username or email address to sign in. Changing your password through any of these 3 methods will change it for all of your BU services.

Once your password is changed, you will need to update it anywhere that you have saved it such as:

  • Your web browser
  • Any email apps on your devices
  • The saved login information for WIZABU
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