ITS Virtual Helpdesk

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IT KNOWLEDGE BASE

Audiovisual Services

Computers & Printers

Teaching & Learning

Equipment & Services

Borrowing Equipment – Students

IT Services Offered

List of Equipment Available to Borrow

Rental Charges

Meeting and Conference Rooms

Video Conferencing

Bluejeans Virtual Meetings @ Bishop’s

Breakout Rooms in BlueJeans

The Interview Set

Showing a Web Video on a Video Conference

Synchronous Online Lectures with BlueJeans

Whiteboard and Annotation in BlueJeans

Printing, Photocopying, & Scanning

Adding a Printer to a Mac Computer

Adding GaiterDollars Online

Alternate Login to Xerox Copiers

Book Copying on the Xerox Photocopiers

BU Community Printing Tutorial

Building a Job on the Xerox Photocopiers

Faxing from the Xerox Photocopiers

FollowMe Printing

Getting Started With WebPrint

How to Add a Printer on Windows 10

How to Scan on a Xerox Photocopier

Photocopying

Scanning a Document Into a Searchable PDF

Student Printing

Using Myprint

Servers

Accessing Network Drives on iOS

How to recover a deleted file from the server

Computer Labs

Moodle for Faculty

Moodle

Adding a Marker to Your Moodle Class

Collapsible Topics View in Moodle

Creating Quizzes and Exams in Moodle

Editing in Hidden View

Embedding Video – The Basics

Group Forums on Moodle

Importing Course Content from a Previous Moodle Class

Moodle Chat – Synchronous Text Based Communication

Placing Resources on Moodle

Recording and Uploading Your Teams Class

Time Accommodations on Moodle

Uploading Files to Moodle

Moodle for Students

Guide to Video Assignments for Students

Organize Courses Order

Proctorio Information for Students

Proctorio: Resources for Faculty and Students

Removing Proctorio from Google Chrome

Submitting Assignments Using Moodle

Submitting Handwritten Assignments to Moodle

Submitting Video Assignments for Students

Taking a Proctorio Exam with a Mac

Using Non-“Card” ID for Proctorio

Self-Service

Accessing Tax Forms

Activating your Self-Service Account

How to See The Class List on Self Service

Registering for Classes

Your Unofficial Transcript

Educational Technologies

Multimedia Classroom Technology

How to Use Mirroring 360

Multimedia Classrooms – Displaying your laptop

Multimedia Classrooms – Document Camera (New & Old)

Multimedia Classrooms – Laptop

Multimedia Classrooms – Lighting

Multimedia Classrooms – Showing a Movie

Multimedia Classrooms – Using the desktop

The Sandbox’s Teaching & Tech Adjuncts

Smartboards

Ensemble

Creating Video Quizzes in Ensemble

Manually Adding Video Files to your Ensemble Library

Recording Content with Ensemble Anthem

Whiteboard Recording with Ensemble Video

Going Online

Best Practices for Learning and Studying Online

Covid Mitigation

Hosting Online Office Hours

How to Avoid Joining Your Class as a “Guest” on Teams

How to Record a Group Presentation Using MS Teams

How to Record Quality Video at Home

How to Record Video: The Basics

Minimum Requirements to Teach Online

Student Resources for Online Class Participation

Using WeTransfer to Send a Large File

It Support & Training

Email & Collaboration

Connectivity @ Bishop’s

New Bishops Member

Your Bishop’s Account

Finding Your Student ID Number

The Helpdesk

Library Learning Commons – CRC IT Services

Library Learning Commons – IT Services

Using your BU iPhone or iPad

The Visiting Scholar’s IT Guide

Remote Support

Remote Support with TeamViewer

Report an Issue or Request a Service

Placing an Octopus Web Ticket

Work Orders

Webmail

Adding Contacts

Attaching an Email

Checking Multiple Accounts in Webmail – Workaround

Finding My Professor

Guide to Inbox Rules

How to Add a Shared Mailbox

How to Add a Signature in Outlook on Windows

How to Add a Signature in Webmail

How to Setup the Outlook App on Mobile Devices

How to Manually Add an Additional Mailbox on Webmail

How to Remove Mobile Devices Using Webmail

Missing Emails and Folders

Out of Office – Automatic Replies

Passwords

Restoring email/calendars on various devices after “Office 365 Phase 2” upgrade

Sharing Large Files

Sorting Your Inbox

Office365 at Bishops

Office 365 at Bishops

Microsoft Forms

Microsoft Word/Excel/PowerPoint

Multi-factor Authentication

Outlook

Attaching a File or Email

Create a Smart Folder in Outlook

Creating a Distribution List

Exporting Contacts from Hotmail to Outlook

Folder Creation

How to Add a Shared Mailbox

How to Add a Signature on Mac, Windows and Webmail

How to Create and Link an Outlook Data File

How to Declutter Your Mailbox

How to Do a Mail Merge

How to Schedule a Meeting – Outlook

How to Share Your Calendar

Outlook: Attaching an Email on Windows

Safe Senders & Block Lists

Smart Folder for Voicemail

Wireless Internet

Connecting to WIZABU after a certificate update

EDUROAM – Connecting on Android

EDUROAM – Connecting on iOS

EDUROAM – Connecting on MacOS

EDUROAM – Connecting on Windows

Telephony at Bishops

Forwarding All Calls to Another Phone

Model 3905: Keys

Model 7841: Keys

Searching for a Contact

Transfer Calls

Using the Cisco IP Communicator

View Missed Calls

Voicemail System

Mobile

Email Setup on Android Device

Email setup on iOS device

iCloud Backups

Purchasing additional iCloud storage

Text message VS iMessage

3G, 4G and Data Roaming

VPN

Security & Passwords

Residences

Logins & Accounts

Browser Saved Passwords

Browser’s Built-In Passwords

Chrome Passwords

Firefox Passwords

Safari Passwords

IT Security Practices

Avoiding computer infections

Email-based malicious attacks

Malware Removal Tips

Password Managers

Password Security Best Practices

Tech Support Scams

Changing a Password

How to Change Your Password

What to do after a passcode reset?

Spam and Phishing

Detecting Phishing Attempts

Forwarding Phishing Email as an Attachment to an Octomail Message

Help! I have Spam!

Phishing and Malware

What To Do When You Receive a Phishing Email- Windows

What to do When You Receive a Phishing Email – Mac

TV Rooms

Abbott TV Rooms

Kuehner TV Rooms

Munster Fishbowls & TV Rooms

Internet in Residence

Teaching & Learning

Moodle

MyBU

Email & Collaboration

Office 365

Webmail

Connectivity @ Bishop’s

Computers & Printing

Need ITS Assistance?

Software & Apps

Other

Software

Accessing Lab Software from Off Campus

How to Electronically Fill out A Form

How to Electronically Sign Documents

How to Use HandBrake

Productivity Tools @ Bishop’s

Software Available @ Bishop’s

BU Apps

Useful BU Apps

FAQ

Windows10 – FAQ

IT KNOWLEDGE BASE

NEWS

Audiovisual Services

Computers & Printing

Teaching & Learning

Audiovisual Services

Equipment

Meeting & Conference Rooms

Video Conferencing

Computers & Printing

Printing, Photocopying, & Scanning

Servers

Computer Labs

Computer Labs

Teaching & Learning

Moodle for Faculty

Moodle for Students

Educational Technologies

IT Support & Training

New Bishops Member

Remote Support

Remote Support with TeamViewer

Report an Issue or Request a Service

Email & Collaboration

Webmail

Office 365 at Bishops

Connectivity & Phones

Wireless Internet

Telephony at Bishops

VPN

Software & Apps

Your Bishop’s Account

Your Bishop’s Account

myBU & Self-Service

Audacity

How to get set up with Audacity

Mobile Phones

Mobile Email Setup

Mobile Phones

iCloud

Security & Passwords

Browser Saved Passwords

IT Security Practices

Changing a Password

Residences

TV Rooms

Login & Accounts

Other

FAQ

Contact ITS Helpdesk

Located on the main floor of the Library Learning Commons

819-822-9600 ext. 2273

helpdesk@ubishops.ca