ITS Virtual Helpdesk

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IT KNOWLEDGE BASE

Audiovisual Services

Computers & Printers

Teaching & Learning

Equipment & Services

IT Services Offered

Borrowing Equipment – Students

Rental Charges

Meeting and Conference Rooms

Video Conferencing

Showing a Web Video on a Video Conference

Bluejeans Virtual Meetings @ Bishop’s

Breakout Rooms in BlueJeans

Whiteboard and Annotation in BlueJeans

Synchronous Online Lectures with BlueJeans

Printing, Photocopying, & Scanning

Adding a Printer on Windows 7

Alternate Login to Xerox Copiers

Book Copying on the Xerox Photocopiers

Building a Job on the Xerox Photocopiers

FollowMe Printing

How to Scan on a Xerox Photocopier

Photocopying

Faxing from the Xerox Photocopiers

Student Printing

Using Myprint

Getting Started With WebPrint

Adding a printer to a Mac computer

How to Add a Printer on Windows 10

Scanning a Document Into a Searchable PDF

BU Community Printing Tutorial

Servers

How to recover a deleted file from the server

Accessing Network Drives on iOS

Computer Labs

Moodle for Faculty

Moodle

Adding a Marker to Your Moodle Class

Editing in Hidden View

Embedding Video – The Basics

Importing Course Content from a Previous Moodle Class

Uploading Files to Moodle

Creating Quizzes and Exams in Moodle

Group Forums on Moodle

Moodle Chat – Synchronous Text Based Communication

Placing Resources on Moodle

Time Accommodations on Moodle

Collapsible Topics View in Moodle

Moodle for Students

Organize Courses Order

Submitting Assignments Using Moodle

Self-Service

How to See The Class List on Self Service

Accessing Tax Forms

Activating your Self-Service Account

Registering for Classes

Your Unofficial Transcript

Educational Technologies

Classrooms – Displaying your laptop

Multimedia Classrooms – Laptop

Classrooms – Showing a Movie

Multimedia Classrooms – Using the desktop

Multimedia Classrooms – Document Camera (New & Old)

Multimedia Classroom Technology

The Sandbox’s Teaching & Tech Adjuncts

How to Use Mirroring 360

Ensemble

Creating Video Quizzes in Ensemble

Manually Adding Video Files to your Ensemble Library

Recording Content with Ensemble Anthem

Whiteboard Recording with Ensemble Video

Going Online

Best Practices for Learning and Studying Online

Student Resources for Online Class Participation

Minimum Requirements to Teach Online

How to Record Quality Video at Home

Hosting Online Office Hours

It Support & Training

Email & Collaboration

Connectivity @ Bishop’s

New Bishops Member

Your Bishop’s Account

The Visiting Scholar’s IT Guide

Library Learning Commons – IT Services

Library Learning Commons – CRC IT Services

The Helpdesk

Using your BU iPhone or iPad

Finding Your Student ID Number

Remote Support

Remote Support with TeamViewer

Report an Issue or Request a Service

Placing an Octopus Web Ticket

Webmail

Missing Emails and Folders

Sharing Large Files

Sorting Your Inbox

Passwords

Checking Multiple Accounts in Webmail – Workaround

How to Remove Mobile Devices Using Webmail

Guide to Inbox Rules

Out of Office – Automatic Replies

Office365 at Bishops

Office 365 at Bishops

Microsoft Forms

Microsoft Word/Excel/PowerPoint

Multi-factor Authentication

Attaching a File or Email

How to Declutter Your Mailbox

Folder Creation

Safe Senders & Block Lists

How to Share Your Calendar

Create a Smart Folder in Outlook

Creating a Distribution List

How to do a Mail Merge

Exporting Contacts from Hotmail to Outlook

How to add a Signature on Mac, Windows and Webmail

How to Create and Link an Outlook Data File

Smart Folder for Voicemail

How to Schedule a Meeting – Outlook

Wireless Internet

Connecting to WIZABU after a certificate update

EDUROAM – Connecting on Android

EDUROAM – Connecting on iOS

EDUROAM – Connecting on MacOS

EDUROAM – Connecting on Windows

Telephony at Bishops

Searching for a Contact

Transfer Calls

View Missed Calls

Using the Cisco IP Communicator

Voicemail System

Mobile

iCloud Backups

Purchasing additional iCloud storage

Text message VS iMessage

3G, 4G and Data Roaming

VPN

Security & Passwords

Residences

Logins & Accounts

Browser Saved Passwords

Browser’s Built-In Passwords

Chrome Passwords

Firefox Passwords

Safari Passwords

IT Security Practices

Password Security Best Practices

Avoiding computer infections

Email-based malicious attacks

Malware Removal Tips

Tech Support Scams

Changing a Password

How to Change Your Password

What to do after a passcode reset?

Spam and Phishing

Help! I have Spam!

Detecting Phishing Attempts

Forwarding Phishing Email as an Attachment to an Octomail Message

What To Do When you Receive a Phishing Email- Windows

What to do When you Receive a Phishing Email – Mac

Phishing and Malware

TV Rooms

Abbott TV Rooms

Kuehner TV Rooms

Munster Fishbowls & TV Rooms

Reznet

IDS Blocking

Teaching & Learning

MyBU

Moodle

Email & Collaboration

Webmail

Office 365

Connectivity @ Bishop’s

Computers & Printing

Need ITS Assistance?

Software & Apps

Other

Software

Software Available @ Bishop’s

Productivity Tools @ Bishop’s

How to Electronically Sign Documents

BU Apps

Useful BU Apps

FAQ

Windows10 – FAQ

IT KNOWLEDGE BASE

NEWS

Audiovisual Services

Computers & Printing

Teaching & Learning

Audiovisual Services

Equipment

Meeting & Conference Rooms

Video Conferencing

Computers & Printing

Printing, Photocopying, & Scanning

Servers

Computer Labs

Computer Labs

Teaching & Learning

Moodle for Faculty

Moodle for Students

Educational Technologies

IT Support & Training

New Bishops Member

Remote Support

Remote Support with TeamViewer

Report an Issue or Request a Service

Email & Collaboration

Webmail

Office 365 at Bishops

Connectivity & Phones

Wireless Internet

Telephony at Bishops

VPN

Software & Apps

Your Bishop’s Account

Your Bishop’s Account

myBU & Self-Service

Audacity

How to get set up with Audacity

Mobile Phones

Mobile Email Setup

Mobile Phones

iCloud

Security & Passwords

Browser Saved Passwords

IT Security Practices

Changing a Password

Residences

TV Rooms

Login & Accounts

Other

FAQ

Contact ITS Helpdesk

Located on the main floor of the Library Learning Commons

819-822-96000 ext. 2273

helpdesk@ubishops.ca