IT Services Offered
Borrowing Equipment – Students
Rental Charges
Adams Dining Room
Centennial Lobby
LLC122
Cleghorn
The Loft
Showing a Web Video on a Video Conference
Bluejeans Virtual Meetings @ Bishop’s
Breakout Rooms in BlueJeans
Whiteboard and Annotation in BlueJeans
Synchronous Online Lectures with BlueJeans
Printing, Photocopying, & Scanning
Adding a Printer on Windows 7
Alternate Login to Xerox Copiers
Book Copying on the Xerox Photocopiers
Building a Job on the Xerox Photocopiers
FollowMe Printing
How to Scan on a Xerox Photocopier
Photocopying
Faxing from the Xerox Photocopiers
Student Printing
Using Myprint
Getting Started With WebPrint
Adding a printer to a Mac computer
How to Add a Printer on Windows 10
Scanning a Document Into a Searchable PDF
BU Community Printing Tutorial
How to recover a deleted file from the server
Accessing Network Drives on iOS
Computer Labs
Moodle
Adding a Marker to Your Moodle Class
Editing in Hidden View
Embedding Video – The Basics
Importing Course Content from a Previous Moodle Class
Uploading Files to Moodle
Creating Quizzes and Exams in Moodle
Group Forums on Moodle
Moodle Chat – Synchronous Text Based Communication
Placing Resources on Moodle
Time Accommodations on Moodle
Collapsible Topics View in Moodle
Organize Courses Order
Submitting Assignments Using Moodle
How to See The Class List on Self Service
Accessing Tax Forms
Activating your Self-Service Account
Registering for Classes
Your Unofficial Transcript
Educational Technologies
Classrooms – Displaying your laptop
Multimedia Classrooms – Laptop
Classrooms – Showing a Movie
Multimedia Classrooms – Using the desktop
Multimedia Classrooms – Document Camera (New & Old)
Multimedia Classroom Technology
The Sandbox’s Teaching & Tech Adjuncts
How to Use Mirroring 360
Creating Video Quizzes in Ensemble
Manually Adding Video Files to your Ensemble Library
Recording Content with Ensemble Anthem
Whiteboard Recording with Ensemble Video
Best Practices for Learning and Studying Online
Student Resources for Online Class Participation
Minimum Requirements to Teach Online
How to Record Quality Video at Home
Hosting Online Office Hours
Your Bishop’s Account
The Visiting Scholar’s IT Guide
Library Learning Commons – IT Services
Library Learning Commons – CRC IT Services
The Helpdesk
Using your BU iPhone or iPad
Finding Your Student ID Number
Remote Support with TeamViewer
Placing an Octopus Web Ticket
Work Orders
Webmail
Adding Contacts
Attaching an Email
Finding My Professor
Missing Emails and Folders
Sharing Large Files
Sorting Your Inbox
Passwords
Checking Multiple Accounts in Webmail – Workaround
How to Remove Mobile Devices Using Webmail
Guide to Inbox Rules
Out of Office – Automatic Replies
Office 365 at Bishops
Microsoft Forms
Microsoft Word/Excel/PowerPoint
Multi-factor Authentication
OneDrive
OneNote
Teams
Teams for Students
Outlook
Archiving Email
Attaching a File or Email
How to Declutter Your Mailbox
Folder Creation
Safe Senders & Block Lists
How to Share Your Calendar
Create a Smart Folder in Outlook
Creating a Distribution List
How to do a Mail Merge
Exporting Contacts from Hotmail to Outlook
How to add a Signature on Mac, Windows and Webmail
How to Create and Link an Outlook Data File
Smart Folder for Voicemail
How to Schedule a Meeting – Outlook
Wireless Internet
WIZABU on Android
WIZABU on iOS
WIZABU on Mac OS
WIZABU on Windows 10
Connecting to WIZABU after a certificate update
EDUROAM – Connecting on Android
EDUROAM – Connecting on iOS
EDUROAM – Connecting on MacOS
EDUROAM – Connecting on Windows
Assigning A Ringtone
Cisco IP Phone: 7841
Model 3905: Keys
Model 7841: Keys
Searching for a Contact
Transfer Calls
View Missed Calls
Using the Cisco IP Communicator
Voicemail System
iCloud Backups
Purchasing additional iCloud storage
Text message VS iMessage
3G, 4G and Data Roaming
Cisco AnyConnect VPN
VPN on iOS
VPN on MacOS
VPN on Windows
Browser’s Built-In Passwords
Chrome Passwords
Firefox Passwords
Safari Passwords
Password Security Best Practices
Avoiding computer infections
Email-based malicious attacks
Malware Removal Tips
Tech Support Scams
How to Change Your Password
What to do after a passcode reset?
Help! I have Spam!
Detecting Phishing Attempts
Forwarding Phishing Email as an Attachment to an Octomail Message
What To Do When you Receive a Phishing Email- Windows
What to do When you Receive a Phishing Email – Mac
Phishing and Malware
Abbott TV Rooms
Kuehner TV Rooms
Munster Fishbowls & TV Rooms
IDS Blocking
MyBU
Office 365
WIZABU
MyPrint
Gaiter Dollars
Octopus
Software Available @ Bishop’s
Productivity Tools @ Bishop’s
How to Electronically Sign Documents
Useful BU Apps
Windows10 – FAQ
Located on the main floor of the Library Learning Commons
819-822-96000 ext. 2273
helpdesk@ubishops.ca