ITS Virtual Helpdesk

IT KNOWLEDGE BASE

NEWS

Audiovisual Services

Equipment

Borrowing Equipment – Student
Rental Charges

Meeting & Conference Rooms

Adams Dining Room
Centennial Lobby
Cleghorn
LLC122

Video Conferencing

Video Conferencing
Bluejeans meetings

Computers & Printing

Printing, Photocopying, & Scanning

Printing, Photocopying, & Scanning
Adding a Printer on Windows 7
Alternate Login to Xerox Copiers
Book Copying on the Xerox Photocopier
Building a Job on the Xerox Photocopier
FollowMe Printing
How to Scan on a Xerox Photocopier
Photocopying
Student Printing
Using Myprint
Adding a printer to a Mac computer
How to Add a Printer on Windows 10
Scanning a Document Into a Searchable PDF
BU Community Printing Tutorial

Servers

How to recover a deleted file from the server
Accessing Network Drives on iOS

Computer Labs

Computer Labs

Teaching & Learning

Moodle for Faculty

Moodle
Adding a Marker to Your Moodle Class
Editing in Hidden View
Embedding Video – The Basics
Importing Course Content from a Previous Moodle Class
Uploading Files to Moodle

Moodle for Students

Organize Courses Order
Student Resources for Online Class Participation

Educational Technologies

Educational Technologies
Classroom – Displaying your laptop
Classroom – Showing a Movie
Classroom – Using the desktop
Classroom – Using the Document Camera
Classroom – Document Camera (New & Old)
Multimedia Classroom Technology
The Sandbox’s Teaching & Tech Adjuncts
How to Use Mirroring 360

IT Support & Training

New Bishops Member

The Visiting Scholar’s IT Guide
IT Services Offered
Library Learning Commons – IT Services
Library Learning Commons – CRC IT Services
The Helpdesk
Using your BU iPhone or iPad

Remote Support

Remote Support with TeamViewer

Report an Issue or Request a Service

Placing an Octopus Web Ticket
Reporting a Phishing Email on Mac Outlook
Forwarding a phishing email “as an attachment” to an Octomail message
Help! I Have Spam!
Work Orders

Email & Collaboration

Webmail

Webmail
Adding Contacts
Attaching an Email
Finding My Professor
Missing Emails and Folders
Sharing Large Files
Sorting Your Inbox
Passwords
Forwarding a phishing email “as an attachment” to an Octomail message
Checking Multiple Accounts – Workaround

Office 365 at Bishops

Office 365 at Bishops
Microsoft Forms
Microsoft Word/Excel/PowerPoint
Multi-factor Authentication
OneDrive
OneNote
Teams
Outlook

Connectivity & Phones

Wireless Internet

Wireless Internet
WIZABU on Android
WIZABU on iOS
WIZABU on Mac OS
WIZABU on Windows 10
Connecting to WIZABU after a certificate update
EDUROAM – Connecting on Android
EDUROAM – Connecting on iOS
EDUROAM – Connecting on MacOS
EDUROAM – Connecting on Windows

Telephony at Bishops

Assigning A Ringtone
Cisco IP Phone: 7841
Model 3905: Keys
Model 7841: Keys
Searching for a Contact
Transfer Calls
View Missed Calls

VPN

Cisco AnyConnect VPN
VPN on iOS
VPN Client on MacOS
VPN Client on Windows

Software & Apps

Your Bishop’s Account

Your Bishop’s Account

myBU & Self-Service

myBU (and Self-Service)
Accessing Tax Forms
Activating your Self-Service Account
Adding GaiterDollars Online
Registering for Classes
Using Web Print
Your Unofficial Transcript
How to See The Class List on Self Service

Audacity

How to get set up with Audacity

Mobile Phones

Mobile Email Setup

Email setup on Android device
Email setup on iOS device

Mobile Phones

Mobile Phones
3G, 4G and Data Roaming
Monitoring Voice and Data
Text message VS iMessage

iCloud

Purchasing additional iCloud storage
iCloud Backups

Security & Passwords

Browser Saved Passwords

Browser’s Built-In Passwords
Chrome Passwords
Firefox Passwords
Safari Passwords

IT Security Practices

Password Security Best Practices
Avoiding computer infections
Detecting Phishing Attempts
Email-based malicious attacks
Malware Removal Tips
Tech Support Scams

Changing a Password

Change Password
What to do after a passcode reset?

Residences

TV Rooms

Abbott TV Rooms
Kuehner TV Rooms
Munster Fishbowls & TV Rooms

Login & Accounts

myBU
Webmail
Moodle
Office 365
Myprint
Octopus
Gaiterdollars

Other

FAQ

Windows 10 – FAQ
LLC – CRC IT Services

Contact ITS Helpdesk

Located on the main floor of the Library Learning Commons

819-822-96000 ext. 2273

helpdesk@ubishops.ca