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ITS Tickets

Forwarding a phishing email “as an attachment” to an Octomail message.

This support page will guide you through the steps to attach a suspicious email “as an attachment” to an octomail message. This will be necessary if you were trying to report a phishing attempt without having forwarded the suspicious email “as an attachment”. If you have forwarded normally the email in question to us, you …

Windows10 – FAQ

If you recently upgraded your workstation or laptop from Windows 7 to Windows 10 you will notice that some features look different or might need to be accessed differently. In order to help everyone with this transition, here are a few helpful tips and frequently asked questions. If you have any questions about these or …

BU Community Printing Tutorial

This tutorial is intended to assist community members who are not Bishop’s students, staff or faculty with the process of printing on campus. <! End of Step> <! End of Step> <! End of Step> <! End of Step>

Outlook: Smart Folder for Voicemail

You can think of a smart folder as a saved search that continuously and automatically updates so that you don’t have to redo a search. Follow these next steps to create a smart folder in Outlook for your voicemails.  

Outlook: Creating a Distribution List

Creating a distribution list using Outlook 2010      Creating a distribution list with Outlook Web Access (Webmail)  You can learn more about contact groups and distributions lists Here.

Webmail: Sorting Your Inbox

The ability to sort a folder can be handy when looking for Date specific mail, mail from a specific person, or large attachments cluttering your account. To sort your mail, simply click on the ‘Arrange by’ menu located right below the search feature in Webmail. This drop down allows you sort the mail in the …

Webmail: Adding Contacts

Emailing the same professor quite often? Webmail makes adding someone to your contacts list easy and efficient. It’s as simple as selecting the ‘Contacts’ tab within the Webmail client. This will switch from the Email view to the Contacts view. * Please Note: The menu at the bottom left also provides access to your email, …

Sharing Large Files

Sometimes you need to send files over email that are larger than Webmail’s 20MB limit. In order to do this, we recommend three different options, each providing you with varying degrees of freedom. USB Keys For those with a USB key, transferring files to your professor might be a hassle, but it is functional if …