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ITS Tickets

Remote Support with TeamViewer

If you require IT support while working from home, ITS will contact you over the phone and assist you through TeamViewer. To receive support through TeamViewer, you will be required to download and run the QuickSupport application. This support page will guide you through the steps to install the QuickSupport application on different devices. Select […]

Forwarding a phishing email “as an attachment” to an Octomail message.

This support page will guide you through the steps to attach a suspicious email “as an attachment” to an octomail message. This will be necessary if you were trying to report a phishing attempt without having forwarded the suspicious email “as an attachment”. If you have forwarded normally the email in question to us, you […]

Outlook: How to do a Mail Merge

A mail merge is useful to personalize bulk items that will be printed or sent. The personalized information is imported from an excel sheet into a predetermined template in order to save time and avoid user errors. This tutorial will go over the most popular mail merge options.

BU Community Printing Tutorial

This tutorial is intended to assist community members who are not Bishop’s students, staff or faculty with the process of printing on campus.

How to Add a Printer on Windows 10

As Windows 10 is installed on more and more computers on campus, there comes a slightly new process to adding a printer to school computers. Follow these steps in order to add a printer to your Bishop’s-issued laptop or office desktop computer. If you encounter any difficulty along the way, feel free to call the […]

Outlook: Smart Folder for Voicemail

You can think of a smart folder as a saved search that continuously and automatically updates so that you don’t have to redo a search. Follow these next steps to create a smart folder in Outlook for your voicemails.  

Outlook: How to Create and Link an Outlook Data File

Creating the PST file Unlinking the PST from your account Linking the PST to your account You can learn more on this Microsoft Support Page This is useful for keeping your mailbox clutter free, or storing emails you wish to provide to someone else at a later date. This will avoid forwarding a long list […]

Outlook: Creating a Distribution List

Creating a distribution list using Outlook 2010      Creating a distribution list with Outlook Web Access (Webmail)  You can learn more about contact groups and distributions lists Here.